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Privacy Policy

SNOWSEARCH Privacy Policy

This Privacy Policy provides information about the types of personal information Optimal Solutions and Services Pty Ltd ACN 600 312 703 t/as SNOWSEARCH (“we”) may collect from you, the reasons for doing so and when we may disclose your personal information to others. Please read it carefully!  If you have any questions about this Privacy Policy or the treatment of your personal information, you can email us at info@snowsearch.com.au or, for any urgent matters, call (+61) 07 5535 1931.

By using our website and/or social media platforms, you confirm that you are an Australian resident and of eighteen years of age (or more).

Your provision of personal information

All provision of personal information is optional. However, if you do not provide us with certain personal information and/or you decline cookies on your computer, you may be unable to enjoy the full functionality of our website.

By providing personal information, you consent to the data practices set out in this Privacy Policy and to the use and, in some cases, disclosure of your personal information for the purposes set out below.

Collection of information

Information you provide: we may collect personal information from you, such as your name, address, phone number, email address, occupation, company, title, position and interests when you use our website, our social media platforms or otherwise make inquiries or do business with us.

Cookies: we may also collect cookies from your computer, which enables us to tell how and when you use the website.  This information can include your IP address, browser type, domain names, access times, pages within the website which you visit and referring website addresses.  You have the ability to accept or decline cookies on your computer. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, your experience of our website and any interactive features of the website may be restricted and/or not possible.

Purposes of collection

The purposes for which we collect personal information about you include:

  • reviewing, updating, improving and, in general, providing our website, social media platforms, electronic newsletters and any other products or services we may offer over the course of time;
  • providing you with information about our website, social media platforms, electronic newsletters and any other products or services we may offer over the course of time and about other businesses’ products and services which we think may be of interest to you;
  • to contact you (whether via email, phone or post) to seek your feedback on your experience using the SNOWSEARCH website and/or social media platforms;
  • responding to your queries and/or complaints;
  • to help us develop our products, services, website and business (generally); and
  • legal and regulatory compliance.

Non-identifiable information may be collected regarding you and other website users in order to monitor website usage, visitor numbers, pages viewed, frequency and time spent on different website pages. Non-identifiable information may be used for business development purposes, improvements to our website and for marketing and forecasting. Non-identifiable information is not protected by this Privacy Policy and may be shared with advertisers and other third parties.

Disclosure

We do not sell, rent or lease our customer lists to third parties. We will only disclose your personal information to other persons/businesses/government agencies in the following circumstances:

  1. where you have consented to us doing so; or

  2. for purposes connected with the provision of our website, social media platforms, electronic newsletters and any other products or services we may offer over the course of time – for example, where it is reasonably required by our trusted external suppliers:

    • to provide technology solutions such as web hosting provider or data storage,
    • to help us market our business,
    • to help us perform statistical analysis,
    • to help us develop and operate our website and/or any products or other services we may offer, and
    • to help us contact you or provide customer support; and/or

  3. Where we are required to do so by law or pursuant to a legal process, to protect and defend our rights or property or where we reasonably consider it necessary for personal safety reasons (whether in regards to you, another website user or a member of public).

Security

Our security measures.  We take reasonable steps within industry standard to ensure information which you provide and which we store is protected from unauthorized use, loss or disclosure.  These steps include a range of physical and electronic security measures, such as limiting access to our computers and databases.

Limitations on internet security.  However, you acknowledge that the security, confidentiality and integrity of information transmitted over the internet cannot be guaranteed and we offer no warranties as to its security.

Transfer out of Australia

Sometimes our web hosting or data storage service (or other third party service we use) may transfer data outside of Australia.  You consent to the transfer and/or storage of your personal information outside of Australia where this is done in the normal course of the services provided by our third party supplier.  While we only use third party suppliers who we believe are reputable, we in no way vouch for the adequacy of their security procedures or their data treatment practices.  To the extent legally permissible, you release us from all liability related to the treatment or use of that data by our third party service providers.

Payment Information

In general, any information which you provide related to the processing of payments (referred to as “Payment Information”) is provided by you to a payment system which is operated by a third party, such as PayPal Pty Limited (“third party payment system”). This Privacy Policy does not address or protect the treatment of Payment Information by those third party payment systems.  Payment Information is subject to the legal terms between you and that third party payment system. To the extent legally permissible, we are not responsible for and are in no way liable for the treatment of such information. We do not request credit card details or store credit card details on our servers (unless you provide them to us outside our usual business practices). If you do not accept all risks associated with using a third party payment system, you may contact us to arrange an alternative payment method.

Public message boards, directory listings, social media platforms etc

Any information (including personally identifiable and sensitive information) which you disclose on any social media platform, public message board, directory listing, forum or other messaging service provided in relation to our website may be viewed, collected and used by other website users whose actions are outside of our control. You acknowledge that any such information may be available to other website users and is not subject to the protections set out in this Privacy Policy. Please take care in determining what information you disclose.

Links to/from other websites

We are in no way responsible for the privacy statements or manner of data collection or use of external websites which are linked from or to our website. Where you follow a link to an external website you do so at your own risk.

E-newsletters and other electronic promotions

By providing your email address you automatically become an email subscriber and consent to us sending you our electronic newsletter and other emails related to the marketing and administration of our website, businesses listed on our website and any products or services we may offer over the course of time. All promotional emails will include the option to unsubscribe from receiving further emails or you can unsubscribe from such emails by notifying us at exclusive@snowsearch.com.au

Updating your information

If you have any questions about the information we hold about you or if you would like to update or correct any information we hold about you, can contact us at info@snowsearch.com.au or, for any urgent matters, by calling (+61) 07 5535 1931.

Updates

At various times we may update this Privacy Policy by publishing a new version on the website. At any point in time, the most recently updated Privacy Policy is the one that applies to your information. If you are concerned about the use of your information you should check back periodically to see if any changes have been made to the Privacy Policy.

Definitions

  • we”, “us” and “our” refers to Optimal Solutions and Services Pty Ltd ACN 600 312 703 t/as SNOWSEARCH;
  • you” and “your” refer to (i) you as a website user personally and (ii) if you are accessing the website within the scope of your employment and/or on behalf of a company, that employer and/or company (as appropriate); and
  • website” means www.snowsearch.com.au and all content residing in that domain, including the website functionality, the website blog, any messaging service(s), the layout, design and underlying code and systems (unless the context requires otherwise).

This Privacy Policy is governed by the laws of Queensland, Australia and each party submits to the exclusive jurisdiction of the courts of Queensland, Australia.

Version 1.0; updated as at [20.01.2016]

 

 

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